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Customer Reviews
SERENITY FLORALS
Local Calgary, AB florist
Average Customer Rating: 4.7 of 5 stars. (100 reviews)
Date: May 16, 2023
Name: Charissa T

State/Province:AB

Beautiful arrangement
Liz's Reply:
Date: May 16, 2023, 2:35 pm

Thank you so much!
Date: Apr 10, 2023
Name: Denise G

State/Province:AB

I received two bouquet from two separate florists this past weekend. This i my favourite. Better arrangement and when some flowers were at their end, others were just opening up. Very pleased.
Liz's Reply:
Date: Apr 10, 2023, 8:40 am

Thank you so much! :)
Date: Mar 26, 2023
Name: Holly H

State/Province:ON

Beautiful flowers
Liz's Reply:
Date: Mar 26, 2023, 11:41 am

Thank you so much ????
Date: Feb 18, 2023
Name: Stephanie V

State/Province:AB

Beautiful choice of flower in an artistic arrangement.
Liz's Reply:
Date: Feb 18, 2023, 1:43 pm

Thank you so much!!!
Date: May 11, 2022
Name: Janet B

State/Province:AB

The flowers were beautiful and made for a wonderful Mother’s Day!
Liz's Reply:
Date: May 11, 2022, 6:58 pm

Thank you so much. :)
Date: May 06, 2022
Name: Nav B

State/Province:AB

Product exceeded expectations! I wish I could have added a larger physical card. Flowers, balloons, and a card. Thanks
Liz's Reply:
Date: May 06, 2022, 11:04 pm

Thank you so much. I will definitely keep this in mind for some larger cards:)
Date: Feb 24, 2022
Name: Sophie L

State/Province:QC

Service was above and beyond to reach my loved one in the special day. Thank you!
liz's Reply:
Date: Feb 24, 2022, 11:22 pm

Thank you Sophie... :)
Date: Feb 15, 2022
Name: Cary P

State/Province:BC

We ordered through Serenity Florals for about 4 times since last year for gifts for family. Previous experiences had been excellent, and recipients were happy about the flowers and treats except the recent order. The last order was deluxe designer’s choice roses. Though the recipients were delighted to receive the gifts, they mentioned it was a ‘miss’ on the quality; black edges on the rose pedals. Roses didn’t look fresh or vibrant. They also reluctantly mentioned the mylar balloon was ‘wrinkly’ and didn’t seem inflated enough. We were a bit disappointed to see/hear that.
Liz's Reply:
Date: Feb 15, 2022, 8:58 am

Hi Carmen I’m so sorry to hear that. The roses were called black magic. They are super fresh and I just got them in however certain red roses have a little black liner around the edge depending on the red roses. As for the balloon I apologize as that day was also super cold so not sure if that had something to do with it. We are all about quality as well and if there is ever anything wrong please do not hesitate to call us right away and let us know and we will try our best to make it right. I hope this does not stop you from ordering from us again. We do value your business. Thank you
Date: Feb 03, 2022
Name: Shirley E

State/Province:AB

It’s beautiful— lilies and roses are just opening. Thank you.
Liz's Reply:
Date: Feb 03, 2022, 1:09 pm

Thank you so much ??
Date: Oct 31, 2021
Name: Wade K

State/Province:AB

Terrific friendly very helpful staff
LIZ's Reply:
Date: Dec 23, 2021, 12:27 am

Thank you so much, Wade.:)
Date: Oct 11, 2021
Name: Janice E

State/Province:AB

Appreciate the ability to speak to the florist directly
Liz's Reply:
Date: Dec 23, 2021, 12:28 am

Thank you Janice for your patronage :)
Date: Sep 28, 2021
Name: Serena C

State/Province:AB

Great service. Beautiful arrangements! Would highly recommend
Liz's Reply:
Date: Sep 28, 2021, 8:24 pm

Thank you so much ????
Date: Sep 07, 2021
Name: Kristen R

State/Province:AB

Always the freshest flowers with the absolute best customer service. I am so happy I found Liz.
Liz's Reply:
Date: Sep 07, 2021, 2:13 pm

Thank you so much Kristen!!!! ????
Date: Sep 06, 2021
Name: Danielle D

State/Province:ON

As always they did a lovely job on the bouquet and got in touch promptly as needed. I would suggest improving website to include pictures and descriptions of the different ’sizes’ of arrangements. Thanks again for the lovely arrangement and timely delivery.
Liz's Reply:
Date: Sep 06, 2021, 7:50 pm

Thank you so much. I will definitely look into it:)
Date: Jul 22, 2021
Name: Kim N

State/Province:AB

excellent service! beautiful product! delivered on time!
liz's Reply:
Date: Jul 22, 2021, 12:55 pm

Thank you so much Kim:)
Date: Jun 26, 2021
Name: Edward L

State/Province:ON

Great site, price, service and communication throughout the floal selection process to the delivery. Very good experience.
Liz's Reply:
Date: Jun 26, 2021, 10:15 am

Thank you so much Ed for your patronage:)
Date: Jun 18, 2021
Name: Mary B

State/Province:BC

Very helpful staff. My friend loved her flowers.
Liz's Reply:
Date: Jun 18, 2021, 9:22 am

Thank you so much ???? Mary.
Date: Jun 04, 2021
Name: Raymond D

State/Province:AB

Amazing service! Would order from them again!
Liz's Reply:
Date: Jun 04, 2021, 4:06 pm

Thank you so much for your patronage:)
Date: Jun 03, 2021
Name: Darice B

State/Province:AB

It's a good flower arrangements, it can really make someone's day special
Liz's Reply:
Date: Jun 03, 2021, 12:09 pm

Thank you so much. I’m so glad it made your day:)
Date: May 31, 2021
Name: Kristen R

State/Province:AB

Amazing bouquets, fresh flowers and great service!
Liz's Reply:
Date: May 31, 2021, 3:54 pm

Thank you so much:)
Date: May 24, 2021
Name: Louise b

State/Province:SK

Excellent service. My sister loved her mother's day flowers that you created just for her. And the tulip cookies she said were delicious. Thanks again.
Liz's Reply:
Date: May 24, 2021, 10:39 pm

Thank you so much Louise I’m so glad she liked it:)
Date: May 24, 2021
Name: Emily W

State/Province:BC

These guys were so lovely and delivery was super fast. Thanks so much for all your help! :)
Liz's Reply:
Date: May 24, 2021, 5:59 pm

Thank you so much:)
Date: May 20, 2021
Name: Darlene K

State/Province:AB

Quality plant and chocolates delivered efficiently!!!!
Liz's Reply:
Date: May 20, 2021, 2:59 pm

Thank you so much ????
Date: May 17, 2021
Name: Sue S

State/Province:AB

The exact flowers I ordered weren’t available but Liz checked with me before making substitutions. The arrangement was beautiful. She also went way above and beyond regular customer service to ensure the arrangement was delivered on time. Thank you Liz.
Liz's Reply:
Date: May 17, 2021, 10:33 pm

Thank you so much sue. I’m just glad they were delivered;)
Date: May 14, 2021
Name: Bonnie F

State/Province:AB

Flowers are lasting well.
Liz's Reply:
Date: May 14, 2021, 8:54 am

Thank you so much Bonnie ????
Date: May 09, 2021
Name: Joel F

State/Province:AB

Easy to order online, nice arrangement
Liz's Reply:
Date: May 09, 2021, 11:04 pm

Thank you so much Joel:)
Date: May 08, 2021
Name: James Y

State/Province:AB

Ordering was easy.... but that was it. The flowers came a day early (which ruined the surprise) and the flowers were still green and hadnt bloomed yet (so they did not look great, only green no color whatsoever). Very Disappointed. Will not be ordering feom here again.
Liz's Reply:
Date: May 08, 2021, 4:14 pm

I’m sorry to hear that James. Unfortunately due to high volume we are wanting to guarantee that récipients are getting their orders for Mother’s Day. They are not bloom but that means they are fresh and will bloom and longer life span most people prefer that then it being bloomed and dying quickly. I hope you will reconsider using us as your florist. Thank you again for your patronage.
Date: Mar 12, 2021
Name: Sarah S

State/Province:AB

Gorgeous bouquet! The unique vase was a nice touch :)
Liz's Reply:
Date: Mar 14, 2021, 10:40 pm

Thank you so much. I'm so glad you liked it:)
Date: Mar 08, 2021
Name: Karen S

State/Province:AB

Beautiful arrangement in amazing colors!!
Liz's Reply:
Date: Mar 08, 2021, 10:30 pm

Thank you so much:)
Date: Feb 26, 2021
Name: Colleen L

State/Province:BC

awesome service as usual. Thank you!!
Liz's Reply:
Date: Feb 26, 2021, 11:48 am

Thank you as always Colleen:)
Date: Feb 25, 2021
Name: Valerie M

State/Province:AB

Flower arrangement is magnificent
Liz's Reply:
Date: Feb 25, 2021, 10:02 am

Thank you so much:)
Date: Feb 17, 2021
Name: Candis E

State/Province:BC

Exceptional service! Above and beyond to ensure my mother got her flowers. There are still flowers 2 weeks later!
Liz's Reply:
Date: Feb 17, 2021, 11:56 am

Thank you so much:)
Date: Feb 06, 2021
Name: Amber H

State/Province:AB

Awesome service! Great communication and the bouquet was gorgeous. Above and beyond! Will definitely use again!
Liz's Reply:
Date: Feb 06, 2021, 9:33 am

Thank you so much!!
Date: Feb 05, 2021
Name: Shirley E

State/Province:AB

Absolutely beautiful! Just love the bouquet and will use your service again.
Liz's Reply:
Date: Feb 05, 2021, 11:12 am

Thank you so much:)
Date: Jan 17, 2021
Name: Susan N

State/Province:AB

The bouquets are always beautiful and unique. Love the different containers.
Liz's Reply:
Date: Jan 17, 2021, 11:15 am

Thank you so much :)
Date: Dec 27, 2020
Name: Mary Ellen W

State/Province:AB

Lovely Christmas flower arrangement delivered as requested.
Liz's Reply:
Date: Dec 27, 2020, 10:11 am

Thank you so much:)
Date: Dec 24, 2020
Name: Leanne M

State/Province:AB

The arrangement is beautiful and smells amazing.
Liz's Reply:
Date: Dec 24, 2020, 8:55 am

Thank you so much!!! I just love winter greens too:)
Date: Oct 12, 2020
Name: Gillian S

State/Province:BC

Excellent service!
Liz's Reply:
Date: Oct 12, 2020, 6:52 pm

Thank you so much:)
Date: Sep 28, 2020
Name: Nikki B

State/Province:AB

Beautiful flowers, great communication about delivery time
Liz's Reply:
Date: Sep 28, 2020, 9:01 am

Thank you so much!
Date: Sep 28, 2020
Name: Melanie B

State/Province:AB

Staff were very friendly and went above and beyond to make these flowers special. Will purchase from them again.
Liz's Reply:
Date: Sep 28, 2020, 8:02 am

Thank you so much:)
Date: Sep 07, 2020
Name: Danielle B

State/Province:ON

Birthday bouquet was lovely- took a few days for the lilies to open but that gave it life a little bit longer! Price seems comparable to other local retailers, delivered on time, too.
Liz's Reply:
Date: Sep 07, 2020, 6:45 pm

Thank you so much:)
Date: Sep 07, 2020
Name: Jessica L

State/Province:AB

Beautiful arrangements! She called the day before saying that not all the flowers came in and if it was okay for a slightly different arrangement, it was still gorgeous!
Liz's Reply:
Date: Sep 07, 2020, 10:37 am

Thank you so much Jessica:) I’m so glad she liked it!
Date: Aug 26, 2020
Name: Julie D

State/Province:AB

The arrangement is unique in the use of out of the norm flowers. Very pleased and enjoying daily. Glad to hear that you had just moved not gone out of business.
Liz's Reply:
Date: Aug 26, 2020, 11:15 am

Thank you so much!!! Yes we are still in business:) just doing deliveries for now:)
Date: Aug 01, 2020
Name: Imrana V

State/Province:AB

Elizabeth creates gorgeous bouquets! She is my one stop shop for anything floral !
Liz's Reply:
Date: Aug 01, 2020, 2:23 pm

Thank you so much Imrana:)
Date: Jul 13, 2020
Name: Natasha M

State/Province:AB

Beautiful substitutions and arrangement! Thank you
Liz's Reply:
Date: Jul 14, 2020, 5:10 pm

Thank you so much:)
Date: Jul 08, 2020
Name: Suzanne D

State/Province:AB

Online was easy to use, was called very quickly about my order for a substitution. Was told order would go out in the morning and was not delivered until supper time. Overall, great experience and would definitely recommend and use again!
Date: Jun 23, 2020
Name: helen r

State/Province:AB

it was fantastic I got a call to make sure my order was perfect and it was perfect thank you so very much.
Liz's Reply:
Date: Jun 23, 2020, 6:26 pm

Thank you so much Helen.
Date: Jun 20, 2020
Name: Susie B

State/Province:AB

Beautiful flowers, lovely vase
Liz's Reply:
Date: Jun 20, 2020, 9:01 pm

Thank you! :)
Date: Jun 07, 2020
Name: Sandy S

State/Province:AB

The gourmet fruit basket was very nice and the recipients were very happy with it. Great service and great product.
Date: May 26, 2020
Name: Christopher C

State/Province:AB

Thank you very much I appreciated the service and professionalism.
Date: May 25, 2020
Name: Grace W

State/Province:ON

I was so happy with the flower arrangement once again!! My daughter loved them as did her co workers!! Thank you so much!!
Liz's Reply:
Date: May 25, 2020, 9:44 am

Thank you so much! I’m so glad she liked them:)
Date: May 24, 2020
Name: Brenda J

State/Province:AB

Excellent effort for a very busy time and a late request. Thank you.
Date: May 22, 2020
Name: Luanne F

State/Province:AB

Very good service and the flower arrangement was beautiful. My Mom loved it. I will use your service again when I have the opportunity.
Liz's Reply:
Date: May 22, 2020, 12:29 pm

Thank you so much:)
Date: May 22, 2020
Name: Kelly F

State/Province:AB

Great customer service - I was called when the products I picked online were available. The replacements were great!
Liz's Reply:
Date: May 22, 2020, 12:30 pm

Thank you so much for your review:)
Date: May 22, 2020
Name: Jennifer W

State/Province:SK

Ordered flowers in April to be delivered on May 9. I received an email notification a couple of days after order was sent saying flowers were delivered, but no flowers arrived. Then flowers were delivered as requested on May 9 with no delivery notification. Think you may need to look into your email notification system.
Liz's Reply:
Date: May 22, 2020, 10:22 am

Hello, thank you for your email. I’m sorry I think we must have accidentally clicked on your order while trying to confirm another. But I will definitely look into our emailing system to see it doesn’t happen again:)
Date: May 22, 2020
Name: Mary S

State/Province:AB

The service I received was top notch and professional at such a busy time, Mother's Day! My daughter-in-law was very pleased with the arrangement! Only suggestion I have is that the delivery person phone ahead to make sure someone is home to receive the flowers.
Liz's Reply:
Date: May 22, 2020, 9:48 am

Thank you so much. We do usually call ahead of time to ask if someone will be home. However being Mother’s Day we couldn’t guarantee a time. :)
Date: May 21, 2020
Name: carol k

State/Province:BC

beautiful fresh flowers delivered right on time, as ordered, and lasted about 10 days! bouquet was apparently just gorgeous!
Liz's Reply:
Date: May 22, 2020, 10:23 am

Thank you so much for your review. I’m glad you are enjoying the flowers:)
Date: May 14, 2020
Name: Anne-Marie W

State/Province:AB

The floral arrangements were beautiful. There had to be a colour change for the lillies ordered, but I was contacted in advance about this change. I was very happy with the end result.
Liz's Reply:
Date: May 14, 2020, 10:13 am

Thank you so much. Im so glad you liked the arrangement:)
Date: May 13, 2020
Name: Sophie I

State/Province:AB

I placed a last minute order on Mother’s Day and got it within few hours. The flowers looked beautiful and well put together. Worth ever dollar!!
Liz's Reply:
Date: May 13, 2020, 1:47 pm

Thank you so much!!! I’m glad you liked the flowers:)
Date: May 10, 2020
Name: Judy G

State/Province:AB

I love the mixture of color and the arrangement! Thank you!
Liz's Reply:
Date: May 11, 2020, 2:16 am

Thank you. I’m glad you like it. Apologies for the late delivery though!
Date: May 01, 2020
Name: R W

State/Province:IT

Beautiful arrangement for our daughter’s birthday. We have used Serenity florals before and have never been disappointed. Will use them again. Thank you
Liz's Reply:
Date: May 22, 2020, 10:24 am

Thank you so much!!!
Date: Apr 29, 2020
Name: Sarah K

State/Province:AB

Easy to order and beautiful flowers, my mom loved them. However you guys had trouble finding my mom’s house, and I received a message that the address was wrong (I missed the call due to being at work). I looked back at my order and receipt and the address is typed out correctly. So I’m not sure how the address got miscommunicated.
Liz's Reply:
Date: Apr 29, 2020, 3:38 pm

Hi. Thank you for your review:). Yes there was a miscommunication with my driver and apparently he read the wrong address. I apologize but I’m glad your mom enjoyed the flowers:)
Date: Apr 24, 2020
Name: Erin C

State/Province:BC

The service was excellent and delivery on time! The bouquet that was requested was beautiful. Thank you!
Liz's Reply:
Date: Apr 24, 2020, 8:52 am

Thank you. I’m glad they liked the bouquet:)
Date: Apr 10, 2020
Name: Glen M

State/Province:AB

Design was completed and delivered on time, even with me ordering it the night before delivery request.
Liz's Reply:
Date: Apr 24, 2020, 8:54 am

Thank you we always to our best to get yours orders out, even if it is last minute!
Date: Apr 09, 2020
Name: Linda D

State/Province:AB

Beautiful Easter bouquet! I have never been to this store but found them online to send a bouquet to a family member and they provide an amazing service!
Liz's Reply:
Date: Apr 09, 2020, 10:57 pm

Thank you so much for your kind words. We are so glad you like it:)
Date: Mar 12, 2020
Name: Annalie V

State/Province:ON

i am very pleased with the flowers i ordered from serenity, more than what i expected!i highly recommend your shop! thanks
Liz's Reply:
Date: Apr 24, 2020, 8:55 am

Thank you so much!
Date: Oct 23, 2019
Name: Imrana V

State/Province:AB

The flower arrangement is beautiful!
Date: Oct 15, 2019
Name: Dhwani D

State/Province:AB

I was really pleased with the gift and the radiance of the flowers was unmatchable
Date: Oct 02, 2019
Name: Rebecca H

State/Province:ON

The bouquet was well-loved by the recipient!
Date: Sep 11, 2019
Name: Jody D

State/Province:AB

Fresh flowers. Over a week later and they still look great!
Date: Jul 14, 2019
Name: Eric N

State/Province:AB

Excellent product and delivery. My wife was very happy. They lasted a long time too!
Date: Jun 30, 2019
Name: Aaron P

State/Province:BC

Prompt customer service. Recipents were happy about the flowers.
Date: Apr 28, 2019
Name: Ruth W

State/Province:IT

Choice of flower arrangements super. This arrangement was for a birthday and it didn’t disappoint. Good delivery slots and would use your company again.
Date: Apr 09, 2019
Name: Amanda W

State/Province:AB

The flowers were beautiful and communication was prompt and friendly
Date: Mar 05, 2019
Name: Tanis L

State/Province:AB

Great experience and will order again! Very friendly and fast service with unique flower arrangements. Thank you!
Date: Jan 19, 2019
Name: Melissa T

State/Province:AB

Na
Date: Jan 16, 2019
Name: Joanne C

State/Province:AB

Great customer service. They went above and beyond to give my granddaughter something fun and beautiful on her birthday. These folks really care. Thank you.
Date: Dec 10, 2018
Name: Carie J

State/Province:TX

Great customer service. I was able to order and have my gift basket delivered in the same day. Thank you for your help and advice.
Date: Oct 08, 2018
Name: Julie K

State/Province:AB

Beautiful flowers. Fair prices. Great service. No complaints
Date: May 15, 2018
Name: Debra C

State/Province:AB

Arrangement was gorgeous, Thank you.
Date: Apr 26, 2018
Name: SHERILEE V

State/Province:AB

The recipient was thrilled with the flowers and they brightened her day. Thank you for the amazing service.
Date: Mar 22, 2018
Name: Shauna H

State/Province:AB

Beautiful flowers, very pleasant and helpful. The store is beautiful as well. Will definitely be back!
Date: Mar 10, 2018
Name: Charles W

State/Province:IL

Great service. Thanks.
Date: Mar 07, 2018
Name: Gabriela P

State/Province:AB

Great service
Date: Feb 20, 2018
Name: Brent S

State/Province:AB

Ordered some tulips online the day before valentines day and Serenity Florals called me shortly after to confirm my order. They were very courteous and helpful on their busiest time of the year! My wife loved her flowers and they are still going strong! Looking forward to using their services again!
Date: Feb 19, 2018
Name: Doug K

State/Province:AB

Flowers were great. Delivery guy didn't call ahead, and was back to his car by the time I got to the door. Had to come out and call him before he left.
Date: Feb 06, 2018
Name: Fran S

State/Province:AB

Liked the phone call before delivery and prompt delivery. Enjoying my lovely arrangement of very fresh flowers.
Date: Dec 19, 2017
Name: Jan V

State/Province:AB

The flowers are beautiful
Date: Sep 13, 2017
Name: Carmen M

State/Province:AB

Serenity Florals created a beautiful arrangement for my sister. They even called me as the roses had a bit of a colour difference and wanted to make sure I was ok with the new colour. They were great to deal with and the outcome was spectacular. Great service and product.
Date: Aug 27, 2017
Name: J T

State/Province:AB

The flowers were beautiful and were delivered on time. I was away on our anniversary so it was important, to me, that the flowers were lovely and delivered on time and with the message that I had quoted. Thank you very much.
Date: Jul 20, 2017
Name: Halie T

State/Province:VIC

Super helpful fast service, beautiful flowers
Date: Apr 22, 2017
Name: Karin K

State/Province:AB

The flowers were really enjoyed. Thank you for your flexibility in delivery dates.